Depending on the distinct timings of factories and stores, Kerakeralam is accessible 24 hours. Our application will keep you up to date about the opening and closing time of different factories and stores. Organic Fresh product delivery takes place between 10am to 8pm.

Yes, you can choose the date and time of delivery for your orders.

You only have to follow these simple steps:
1.Download our application from playstore and login to it
2.Choose the item you want to order offered in different categories
3. Now place an order.

Though the time may differ based on the size, site and time of the day, but normally it just takes 45 minutes to one hour to reach our customer.

Different issues like weather condition and traffic may change delivery timings.

Yes you can indeed cancel it even after making an order but before the approval of order by the relevant vendor or store. If they have approved your order it cannot be cancelled. For cancelling or altering your order you can access us through chat option given in the Website and Apps.

For sure, you can easily track your order through our Apps and you can contact us by chat option also.

Kerakeralam is not answerable for the faults of vendor/store. Nevertheless, your grievances shall be taken seriously by Kerakeralam and passed on to our customer care unit which will look into the matter seriously.

In order to ensure the correction or replacement of your order you can reach out to us within 15 minutes of placing your order.

You can contact us in case you get the wrong order and we will resolve your order for you.

Our extremely skilled customer care management is always on hand to help you to have seamless experience from the time of placing your order to the time of delivery.

There is an option “Chat with Support” on our website as well as application and you just have to click it and in a minute our customer service administrative will be there for you until you get your order or be contented with our services.

Our system will make it clear that which vendors or stores will be delivering in a particular area. Presently we are working on to enlarge to different parts and collaborate with more partners in order to give you more choices.

We are highly concerned about the privacy of our customers. Our ultra modern security makes your personal data or any other details about payment invulnerable to our collaborators or any other entity.