Guidelines for Vendors

Kerakeralam is a gateway for all Farmers and Companies who provide farming related products to approach to an immeasurable agriculture community. Here are some points to be remembered:

• Maintain catalogue update:update: Though our team is always busy to update information on Kerakeralam, yet we highly encourage you to inform us when your catalogue needs an update. Customers appearing late may complain (Kerakeralam may as well) if you change your timings and do not update in your catalogue.
• Say NO to beseeching reviews:reviews: Please your customers so much so that they cannot help giving you review rather than imploring them for it. So say NO to beseeching reviews by presenting any kind of reimbursement.
• Don’t render any gift, discounts etc as a settlement for reviews
• Don’t present enticements for customers or users to remove reviews
• Don’t motivate any kind of contest between your employees to accumulate reviews
• Don’t collaborate with companies or PR agencies in order to secure reviews or rating
• Farmers get together is permitted but it should be kept in mind that reviews through such gatherings should have a disclaimer beside it so that it becomes clear that this review has been established on this get together. An invitation to such a get together does not mean that the customer or use have to give positive review.
• Kerakeralam encourages only such business parties whose customers do not anticipate any kind of offers in lieu of writing positive reviews for them
• A disclaimer will be triggered on the page of your outlet to inform Kerakeralam that your reviews are apprehensive, if we found any direct or indirect proof of your beseeching reviews.
• React to disparagement positively: As long as there are customers there will be negative reviews. Even if that review seems unjustifiable you need to take it positively in order to make your services better. Such reviews should be thought beneficial and a chance to improve your services. Do not ever respond in a bitter way since you cannot remove or change your reply later. Therefore use polite words for answering such reviews.
• Be liable: If there is a review posted on some dubious activities of your outlet (like providing plants/fertilizers when it is not allowed or keeping your outlet open later than allowed) Kerakeralam will not curb it. Kerakeralam may not curb or remove any reviews by third party service provider rather such reviews will be saved if it circumscribes to our guidelines. One should be invulnerable in this field and straightforward reviews about owners, employees or any individual act is not taken personally.
• Don't accommodate: There may be such a customer who can threat you of bad reviews and in return require benefits it shows that such attitude has been endured erstwhile. Customers offered complementary items for rating low back to the outlet is equally wrong. Such problems influence whole community hence everyone should moderate their dominance. Do report such customers who get involved in such activities.
• Outlet owners, employees and all those who are associated with us with business interests are not allowed to give their reviews on Kerakeralam to make the content on Kerakeralam neutral. No doubt your passion for agricultural product may induce you to share your experiences but being in the field with Kerakeralam may naturally incline you to biased review.

Significantly, we (Kerakeralam) do not encourage paid reviews. Do not trust any visitor who claims to be an official blogger, worker for reviewing or partner of Kerakeralam. Kerakeralam’s employees are not permitted to beseech unusual protocol or free product on the base of ethics and contract. Report any such activity on (Kerakeralam mail address). If it can be proved proper action will be initiated against such employees.